Returns & Exchanges

Due to the perishable nature of our artisanal breads and pastries, we prioritize food safety and cannot accept physical returns of food items once they leave our boutique. If your order is incorrect or damaged, please contact us within 24 hours of receipt for a resolution.

Return Process

• 1.
  Document the Issue

  Take clear photographs of the product and its original packaging, highlighting any damage or discrepancies from your order.

• 2.
  Contact Our Team

  Email our customer service at [email protected] with your order number and the photos within 24 hours of delivery or pickup.

• 3.
  Quality Review

  Our head baker will review the details of your claim to ensure our quality standards were met and determine the cause of the issue.

• 4.
  Resolution Selection

  Approved claims will be resolved through either a store credit for a future purchase or a direct replacement of the items in question.